OWL OPTICAL Knit Cap

■Shipping Fees
This website (hereinafter referred to as "our store") sets shipping fees as follows:

・Orders totaling 27,500 yen (including tax) or more: Free shipping
・Orders totaling less than 27,500 yen (including tax): Shipping fee of 500 yen (including tax)

*Shipping fees will be applied based on the content at the time your order is confirmed.
*The shipping fee displayed on the cart screen will be the final amount charged.
*Please note that applicable conditions may vary depending on the order date and time.

■Shipping Method
The shipping method will be one designated by our store, and generally, customers cannot choose their preferred method.

■Delivery Days
For orders placed by 3:00 PM on a business day, we aim to ship within 2 business days. (No shipping operations are performed on holidays.)
This may not apply in regions experiencing natural disasters or large-scale events. Please be aware of this in advance.

■Damage during Shipping
While we take great care during packaging to prevent scratches or dents on the outer box, there is a possibility of damage occurring during transit due to unforeseen issues or the responsibility of the delivery company after handover. We kindly ask for your understanding regarding minor scratches or dents on the outer box that do not affect the use of the product itself.

■Refunds due to customer convenience We do not accept refunds due to customer convenience.

■Exchanges due to customer convenience We will exchange products etc. if the following conditions are met.

Supported conditions:
As a general rule, we will only respond to unopened and unused items that are contacted by phone or email within the response period.

Available period:
If you contact us within 7 days of receiving the product

Return shipping fee:
Customer's responsibility

Re-shipping fee:
Customer's responsibility

remarks:
In some cases, we may not be able to accommodate an exchange, such as if we are unable to arrange for the same product. In such cases, we will provide a refund.

■Refunds due to product defects We will provide a refund if the following conditions are met.

Supported conditions:
As a general rule, we will only respond to inquiries made by phone or email within the response period, regardless of whether the product has been used or not.

Available period:
If you contact us within 7 days of receiving the product

Refund amount:
Full price of the product

Return shipping fee:
Store burden

remarks:
Please contact us by phone or email to request a refund.

■Replacement due to product defects We will replace products if the following conditions are met.

Supported conditions:
As a general rule, we will only respond to inquiries made by phone or email within the response period, regardless of whether the product has been used or not.

Available period:
If you contact us within 7 days of receiving the product

Return shipping fee:
Store burden

Re-shipping fee:
Store burden

remarks:
In some cases, we may not be able to accommodate an exchange, such as if we are unable to arrange for the same product. In such cases, we will provide a refund.

■ Cancellation, refund and exchange contact information

telephone number:
05035750318

Contact form:
Please contact the store here .